February 25, 2022
How to Improve Customer Experience in the Service Drive
After numerous disruptions in recent years including the COVID-19 pandemic, the service department has grown increasingly important to dealerships’ bottom lines. According to an IH…
February 4, 2022
4 Ways to Improve Your Service Drive Marketing to Drive Car Sales
Amid ongoing inventory shortages, it’s easy to see why dealers are exploring new ways to continuously generate revenue – especially as shortages are expected to continue thro…
January 7, 2022
How Auto Dealers are Preparing for the Future of the Automotive Industry
While dealerships have been adjusting to their “new normal” since 2020, increasingly challenging inventory shortages brought a new meaning to the phrase in 2021. Despite this, ongo…
December 10, 2021
How to Increase Dealership Service Drive Profitability – Tips on Running a Service Department
Even before dealership inventory shortages, consumers were waiting longer than ever before between new vehicle purchases – the average age of a car on the road in the U.S. has rise…
September 24, 2021
Three Tips to Create a Dealership Culture Driven by Customer Experience
Rapid digitalization due to the pandemic and historic inventory shortages put a spotlight on the critical importance of car dealership customer experience to the automotive buyer j…
August 31, 2021
Best Practices for Auto Dealers to Communicate with Customers
Of all the components that add up to a successful sale in the automotive industry, your dealership’s communication with customers is the single most crucial factor your team…
April 9, 2021
How to Reimagine the Dealership BDC
Dealership business development centers, also known as BDCs, have long been the topic of debate at many auto dealerships. But, never has the topic been more relevant than now. …
March 19, 2021
3 Ways to Use Data to Tackle Current Dealership Challenges
What are your dealership’s greatest challenges in 2021? Are they the same today as they were five years ago? Chances are, they’ve likely evolved over time. Most dramatically,…
March 12, 2021
3 Steps to Strengthen Your Dealership’s Core for the Future
By this point, it’s no surprise to dealers that the vehicle buying journey is changing, with many dealerships being quick to adapt to the sudden surge in demand for digital retaili…
March 5, 2021
How To Work The Service Drive – Part 2
While the automotive retail industry proved to be incredibly resilient amid unprecedented industry challenges and rapidly evolving consumer buying behaviors, one critical departmen…
February 26, 2021
3 Dealership Inventory Management Best Practices
There are many questions that continually pop up around dealerships across the country: Should we keep this vehicle or send it to auction? Is this vehicle worth reconditioning for…
February 19, 2021
3 Steps to Get Ahead of Auto Leads with Proactive Dealership Marketing
Exiting an incredibly challenging year for auto dealers and consumers alike, automotive sales started off strong in 2021, growing by 11% month-over-month in January according to IH…
