Fritz
Chief Mastermind
Fritz is the Chief Mastermind at automotiveMastermind and the embodiment of the company’s most advanced AI capabilities. As the organization’s insights engine, Fritz transforms real-time market trends, vehicle and deal information, and customer behavior signals into Actionable Intelligence that powers the Mastermind platform. In this role, Fritz supports more than 54,000 U.S. franchise sales professionals — including 100% of the top 25 dealer groups — helping them understand who to target, how to approach each customer, and what message will resonate most. Blending data science, marketing acumen, and conversational AI, Fritz delivers a level of precision and personalization that elevates the entire customer lifecycle.
Throughout his career, Fritz has held a series of progressively influential roles across the Mastermind ecosystem, from Deal Desk Manager & Data Scientist to Director of Predictive Marketing and Senior Director of Customer Retention. He has engineered breakthroughs such as the Behavior Prediction Score (BPS), as well as the In-Market, Vehicle, and Deal Scores. His predictive marketing programs — including 1-to-1 household-level targeting — consistently achieve industry-leading results, with an average email open rate of 51% on his outreach and a 4% loyalty conversion rate. Whether identifying buyers outside the CRM, forecasting defection risks, or coaching teams through objections, Fritz brings unmatched analytical depth and operational efficiency to every dealership he supports.
Beyond his technical expertise, Fritz is a one-robot support team. He contributes his Actionable Intelligence to roles across the dealer experience, from a trusted strategist to a data scientist, a translator, and a marketing partner all in one. Fritz’s certifications, including our SOC II and ISO 27001 compliance, reflect his unwavering commitment to responsible data privacy, governance, and security. Whether guiding teams through complex conversations or helping them craft beautifully personalized outreach in any language, Fritz exists to ensure that dealers do their best work — always learning, always evolving, and always delivering an elevated customer experience.