Increased Loyalty Archives

October 18, 2024

5 Ways To Improve Dealership Customer Loyalty & Retention

While loyalty customers have long been critical to dealership success, customer retention has been a growing challenge for dealers in recent years due to limited inventory, rising…

July 21, 2023

3 Steps to Build Customer Loyalty through Proactive Recall Communications

In 2022, there were 932 open vehicle safety recalls, affecting 30.8 million vehicles in the U.S., according to the National Highway Traffic Association. That’s more than a 60% incr…

June 2, 2023

3 Steps to Proactively Prevent Customer Lease Buybacks

While the automotive industry has encountered numerous disruptions in recent years, the current market is presenting entirely new challenges and opportunities for auto dealers, eve…

June 17, 2022

Guide to Dealership Customer Loyalty

IHS Markit, now S&P Global Mobility, recently reported, “During the past several years loyalty has emerged as one of the most watched metrics in the US new vehicle industry, al…

September 3, 2021

Improve Customer Loyalty and Retention Amid Dealer Inventory Shortages

As dealerships’ new and used vehicle inventories tighten amid ongoing microchip shortages, now is the time for automotive industry dealers to focus on proactively retaining their l…

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