Increased Loyalty Archives

June 17, 2022

Guide to Dealership Customer Loyalty

IHS Markit, now S&P Global Mobility, recently reported, “During the past several years loyalty has emerged as one of the most watched metrics in the US new vehicle industry, al…

May 6, 2022

3 Steps to Proactively Prevent Customer Lease Buybacks

While the automotive industry has encountered numerous disruptions in recent years, the current market is presenting entirely new challenges and opportunities for auto dealers. As…

September 10, 2021

Why Dealers Need to Focus on Customer Experience Amid Inventory Shortages

For many dealerships, success has hinged on their ability to stay ahead of a slew of evolving external challenges in 2021. As ongoing inventory shortages, changing customer expecta…

September 3, 2021

How to Increase Loyalty and Improve Customer Retention Amid Dealership Inventory Shortages

As dealerships’ new and used vehicle inventories tighten amid ongoing microchip shortages, now is the time for automotive industry dealers to focus on proactively retaining their l…

May 7, 2021

3 Reasons Why Dealers Need to Focus on Loyalty in 2021 More Than Ever

While loyalty customers have long been critical to dealership success, the segment has grown in importance in 2021. According to a recent IHS Markit report, “During the past…

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