Summary

Jim Lister is the General Manager of Williams Toyota of Sayre in Pennsylvania. His brother, a GM at a sister-dealership, had been on the automotive Mastermind (Mastermind) platform for 8 months and raved about the partnership and Mastermind’s predictive analytics solutions. Jim signed on as a dealer partner in July 2018. The partnership began to pay off quickly – and exceeded expectations.

About

Williams Toyota of Sayre is a member of the Williams Auto Group, which operates two dealerships in Upstate New York and four just over the border in Pennsylvania.

Jim Lister General Manager Williams Toyota of Sayre

Challenge

Management was constantly looking for ways to make it easier for customers to get all the available information they needed so they could spend less time researching and more time driving new cars.

The Solution

Partnering with Mastermind gave Williams Toyota of Sayre the exclusive technology and marketing tools to target customers with personalized information, so they don’t have to do the research on their own. The Predictive Marketing Campaigns tailor meaningful messaging to individual sales prospects: emails have scored a 45% open rate, and a 70% click-to-open (vs. 3.7% CTO industry average!)

 

With Mastermind, salespeople have the authority and consultative tools to close deals and streamline the car selling process, which enhances the customer experience and builds loyalty and customer retention.

 

serviceMastermind allows the dealership to conquest business from the majority of service customers who bought their cars elsewhere. The dealership places large signs in the service area that list hot prospects with BPS scores of 85+; service reps who walk customers over to the assigned sales consultants receive bonuses.

 

Support from Dealer Relations Manager, Ian Grace, has impressed Lister. Grace visited the store 4x in the first two months to ensure that the team was up to speed and leveraging the product to its fullest. “I have never seen service like this from any vendor,” says Lister, who loves that Grace is a car guy and “gets it.”

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